Overview of Course

CWS-115: Citrix Virtual Apps & Desktops 7 Help Desk Support is an instructor-led course designed for IT professionals who support Citrix Virtual Apps & Desktops environments. The course provides foundational knowledge required to effectively support a Citrix virtualization environment, including troubleshooting common issues and providing end-user support.

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Course Highlights

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Instructor-led training with hands-on labs

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Covers Citrix Virtual Apps & Desktops 7 architecture, installation, and configuration

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Teaches troubleshooting and problem-solving skills

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Skills You’ll Learn


Understanding of Citrix architecture


Installation and configuration of Citrix Virtual Apps & Desktops 7


Troubleshooting common issues


Providing end-user support


Implementing policies and user profiles

Training Options

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1-on-1 Training

USD 850 / INR 70000
  • Option Item Access to live online classes
  • Option Item Flexible schedule including weekends
  • Option Item Hands-on exercises with virtual labs
  • Option Item Session recordings and learning courseware included
  • Option Item 24X7 learner support and assistance
  • Option Item Book a free demo before you commit!
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Corporate Training

On Request
  • Option Item Everything in 1-on-1 Training plus
  • Option Item Custom Curriculum
  • Option Item Extended access to virtual labs
  • Option Item Detailed reporting of every candidate
  • Option Item Projects and assessments
  • Option Item Consulting Support
  • Option Item Training aligned to business outcomes
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Course Reviews


  • Citrix Site Infrastructure and Deployment Models
  • The Help Desk Role in the Fundamental Architecture
  • Problem Resolution Methodology
  • The Help Desk Role Goals

  • Citrix Director Role and Purpose
  • Access to Director for Help Desk Administrators
  • Common Director Monitoring Tasks
  • Common Help Desk Administrator Troubleshooting Tasks

  • End User Access Overview
  • Components in the Access and User Layers
  • Support End User Access

  • Workspace App Types
  • Deploying Citrix Workspace app
  • Pass though Authentication
  • Supporting Citrix Workspace App

  • FlexCast Architecture
  • User Sessions
  • App and Desktop Launch Process
  • Supporting the App and Desktop Launch Process

  • User Profiles
  • HDX Technologies
  • Supporting User Sessions

  • Introduction to Printing
  • Printing Components Overview
  • Supporting Printing
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Target Audience:

  • IT professionals who support Citrix Virtual Apps & Desktops environments
  • System administrators and engineers
  • Help desk support staff
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  • Basic knowledge of networking and Windows Server administration
  • Familiarity with Active Directory and Group Policy
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Benefits of the course:

  • Gain skills and knowledge to support Citrix Virtual Apps & Desktops environments
  • Prepare for the Citrix Certified Support Professional (CCSP) exam
  • Improve problem-solving and troubleshooting skills
  • Enhance career prospects in IT support
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Exam details to pass the course:

  • Exam code: 1Y0-204
  • Exam format: Multiple choice
  • Number of questions: 65
  • Exam duration: 90 minutes
  • Passing score: 64%
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Certification path:

  • Citrix Certified Associate - Virtualization (CCA-V)
  • Citrix Certified Professional - Virtualization (CCP-V)
  • Citrix Certified Expert - Virtualization (CCE-V)
  • Citrix Certified Support Professional (CCSP)
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Career options after doing the course:

  • Citrix Support Specialist
  • Citrix Administrator
  • Virtualization Engineer
  • Desktop Support Engineer
  • Systems Engineer

Why should you take this course from Skillzcafe:

Why should you take this course from Skillzcafe:
  • Bullet Icon Expert instructors with industry experience
  • Bullet Icon Hands-on training with real-world scenarios
  • Bullet Icon Flexible learning options with online and classroom training
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The course duration is 2 days.

The course aims to equip participants with the knowledge and skills required to provide technical support for Citrix Virtual Apps and Desktops environments.

The course is suitable for help desk personnel, technical support staff, and system administrators who support Citrix Virtual Apps and Desktops environments.

Participants should have a basic understanding of networking concepts and Windows Server administration.

The course covers topics such as Citrix Virtual Apps and Desktops architecture, troubleshooting Citrix Virtual Apps and Desktops, Citrix policies and profiles, and more.

The course is delivered in a classroom format or online.

Yes, upon completion of the course, participants will receive a certificate of completion.

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