Overview of Course

Information Technology Certified Associate® (ITCA®) is an entry-level certification that validates an individual's understanding of fundamental IT concepts and basic knowledge of computer hardware, software, networking, security, and troubleshooting.

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Course Highlights

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Comprehensive coverage of fundamental IT concepts

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Industry-relevant knowledge and skills

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Interactive and engaging learning experience

Key Differentiators

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    Personalized Learning with Custom Curriculum

    Training curriculum to meet the unique needs of each individual

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    We help organizations deliver right outcomes by training talent

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    Flexible Schedule & Delivery

    Choose between virtual/offline with Weekend options

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    World Class Learning Infrastructure

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    Enterprise Grade Data Protection

    Security & privacy are an integral part of our training ethos

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    Real-world Projects

    We work with experts to curate real business scenarios as training projects

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Skills You’ll Learn


Basic computer hardware and software concepts


Networking fundamentals


Information security and privacy


Troubleshooting techniques

Training Options

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1-on-1 Training

On Request
  • Option Item Access to live online classes
  • Option Item Flexible schedule including weekends
  • Option Item Hands-on exercises with virtual labs
  • Option Item Session recordings and learning courseware included
  • Option Item 24X7 learner support and assistance
  • Option Item Book a free demo before you commit!
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Corporate Training

On Request
  • Option Item Everything in 1-on-1 Training plus
  • Option Item Custom Curriculum
  • Option Item Extended access to virtual labs
  • Option Item Detailed reporting of every candidate
  • Option Item Projects and assessments
  • Option Item Consulting Support
  • Option Item Training aligned to business outcomes
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Course Reviews


  • Identify the need for cybersecurity.
  • Explain cybersecurity concepts.
  • Identify the need for cybersecurity professionals.
  • Identify the main components of telecommunications technologies. 
  • Differentiate between types of security.


  • Identify the differences between information technology systems and specialized systems. 
  • Discuss enterprise cybersecurity roles and responsibilities. 
  • Define governance, risk management and compliance (GRC). 
  • Recognize the relationships between various security components.
  • Define privacy.
  • Distinguish between privacy and security.

  • Identify and discuss common causes of service disruption
  • Explain Business Continuity Planning
  • Describe the relationship between Business Continuity Planning (BCP) and Disaster
  • Recovery (DR)
  • Explain the objectives of information security

  • Define cyber-risk
  • Define key terms associated with risk.
  • Identify and describe threats to enterprises.
  • Explain the process of threat modeling.
  • Identify common types of vulnerabilities.
  • Identify common threat agents.
  • Describe the recent trends in the cyberthreat landscape.

  • Identify attributes of cyberattacks.
  • Explain the cyberattack process.
  • Identify cybersecurity attack models.
  • Identify common cyberattacks.

  • Describe the IT risk management life cycle.
  • Explain the supply chain considerations for risk management.
  • Elaborate the Risk Management Life Cycle.
  • Describe Risk Identification process.
  • Explain Risk Assessment and Risk Response.
  • Describe Risk and Control Monitoring.
  • Narrate the uses of Risk Assessment results.

  • Distinguish categories of resources used to identify and classify risk.
  • Explain system hardening.
  • Summarize data protection means and methods.

  • Explain the concept of security architecture
  • Describe security perimeter
  • Identify components of a security architecture
  • Recognize the various security architecture frameworks
  • Compare security models

  • Explain defense in depth.
  • Compare traditional security and assume-breach philosophies.
  • Identify three main types of security controls.
  • Distinguish types of logical access controls.
  • Identify and explain types of administrative controls.
  • Explain each component of authentication, authorization and accounting (AAA).

  • Describe the various network security techniques
  • Explain methods to achieve isolation and segmentation
  • Identify network security hardware
  • Distinguish types of firewalls

  • Recognize system life cycle management principles, including software security and usability.
  • Identify and analyze cloud service models.
  • Explain the cloud deployment models.
  • Discuss the risks associated with cloud computing.

  • Identify elements of cryptographic systems
  • Explain the encryption techniques and applications 
  • Identify and discuss key systems

  • Discuss security operations center (SOC) deployment models
  • Identify common SOC functions, roles, and responsibilities
  • Identify vulnerability assessment tools, including open-source tools and their capabilities

  • Differentiate between vulnerability scanning and penetration testing.
  • Discuss common phases of penetration testing.
  • Identify and use common cybersecurity tools.
  • Discuss the components that aid cybersecurity monitoring and detection.
  • Explain the basic concepts, practices, tools, tactics, techniques and procedures for
  • processing digital forensic data.
  • Identify common anti-forensic tactics and techniques.

  • Recognize incident response and handling methodologies.
  • Distinguish between an event and an incident.
  • Discuss the elements of an Incident Response Plan (IRP).
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Target Audience:

  • Individuals seeking an entry-level IT certification
  • Students pursuing a career in IT
  • Professionals from non-technical backgrounds looking to transition to an IT career
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  • There are no prerequisites for the ITCA® certification.

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Benefits of the course:

  • Enhance your IT knowledge and skills
  • Gain a globally recognized certification
  • Boost your employability and career prospects
  • Lay a solid foundation for more advanced IT certifications
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Exam details to pass the course:

  • Exam format: Multiple choice
  • Number of questions: 40
  • Time limit: 60 minutes
  • Passing score: 70%
  • Exam delivery: Online proctored

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Certification path:

  • ITCA® is a standalone certification that does not require any other certifications.
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Career options after doing the course:

  • Helpdesk Technician
  • IT Support Specialist
  • Desktop Support Technician
  • Network Support Technician

Why should you take this course from Skillzcafe:

Why should you take this course from Skillzcafe:
  • Bullet Icon High-quality course content and delivery
  • Bullet Icon Experienced and certified instructors
  • Bullet Icon Interactive and engaging learning experience
  • Bullet Icon Comprehensive exam preparation support
  • Bullet Icon Affordable and flexible pricing options


No, there are no prerequisites for the ITCA® certification.

The ITCA® certification is valid for three years.

Yes, the ITCA® exam is delivered online and proctored.

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