MB-230T01: Microsoft Dynamics 365 Customer Service is a training course that helps participants learn the skills necessary to configure and manage customer service in a Dynamics 365 environment.
Microsoft Dynamics 365 Customer Service is a cloud-based platform that helps organizations deliver excellent customer service experiences across multiple channels.
By taking this course, you will gain valuable skills that will help you provide exceptional customer service experiences. You will learn how to use Microsoft Dynamics 365 Customer Service to manage cases, create knowledge management solutions, and schedule services. You will also learn how to use Microsoft Power Platform and Customer Voice to create custom apps and surveys.
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