Overview of Course

MB-240T00: Microsoft Dynamics 365 Field Service is a course that covers the fundamental concepts and skills required to implement and configure the Dynamics 365 Field Service application for efficient and effective management of field service operations.

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Course Highlights

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In-depth coverage of Dynamics 365 Field Service application

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Practical demonstrations and exercises to reinforce learning

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Hands-on experience with the Field Service application

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Skills You’ll Learn


Configuring and managing Dynamics 365 Field Service application


Understanding Field Service scenarios and capabilities


Managing resources, work orders, and scheduling


Creating and managing products, services, and pricing


Customizing and configuring Field Service Mobile app

Training Options

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1-on-1 Training

USD 800 / INR 65000
  • Option Item Access to live online classes
  • Option Item Flexible schedule including weekends
  • Option Item Hands-on exercises with virtual labs
  • Option Item Session recordings and learning courseware included
  • Option Item 24X7 learner support and assistance
  • Option Item Book a free demo before you commit!
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Corporate Training

On Request
  • Option Item Everything in 1-on-1 Training plus
  • Option Item Custom Curriculum
  • Option Item Extended access to virtual labs
  • Option Item Detailed reporting of every candidate
  • Option Item Projects and assessments
  • Option Item Consulting Support
  • Option Item Training aligned to business outcomes
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Course Reviews


  • Configure Microsoft Dynamics 365 Field Service
  • Configure bookable resources
  • Schedule crews, facilities, and resource pools

  • Manage work orders, agreements, inventory and purchasing
  • Manage incident types
  • Perform inspections

  • Manage scheduling options
  • Customize the schedule board
  • Deploy Resource Scheduling Optimization (RSO)

  • Get started with the Field Service mobile app
  • Customize and configure the mobile app
  • Integrate Remote Assist

  • Configure Field Service work orders for inventory and purchasing management

  • Manage customer assets
  • Create work orders from IoT data

  • Create custom apps
  • Gather feedback with Customer Voice
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Target Audience:

  • This course is suitable for consultants, developers, and system administrators who want to learn how to implement and manage the Dynamics 365 Field Service application.
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  • Candidates should have a basic understanding of Dynamics 365 applications, Microsoft Office, and Microsoft Windows.
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Benefits of the course:

  • Improve your understanding and skills in Dynamics 365 Field Service application
  • Gain hands-on experience in configuring and managing the Field Service application
  • Enhance your career prospects with certification in Dynamics 365 Field Service
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Exam details to pass the course:

  • The MB-240T00 course is designed to provide training for the Microsoft Dynamics 365 Field Service exam (MB-240).
  • The exam comprises 40-60 multiple-choice questions and has a time limit of 120 minutes. Candidates need to achieve a score of 700 or more to pass the exam.
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Certification path:

  • Candidates need to pass the MB-240 exam to achieve the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification.
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Career options:

  • Dynamics 365 Field Service Functional Consultant
  • Field Service Engineer,
  • Field Service Manager,
  • Service Delivery Manager.

Why should you take this course from Skillzcafe:

Why should you take this course from Skillzcafe:
  • Bullet Icon Comprehensive training by certified Microsoft instructors
  • Bullet Icon Practical demonstrations and exercises to reinforce learning
  • Bullet Icon Hands-on experience with the Dynamics 365 Field Service application
  • Bullet Icon Access to online resources and support
  • Bullet Icon Flexible training schedules and modes of delivery<br />&nbsp;


The MB-240T00 course duration is 4 days.

Candidates need to achieve a score of 700 or more to pass the MB-240 exam.

MB-240T00 is a course that teaches you how to configure and use Microsoft Dynamics 365 Field Service to manage field service operations, including managing work orders, scheduling resources, and managing inventory.

This course is intended for individuals who are interested in learning how to use Microsoft Dynamics 365 Field Service, including business analysts, functional consultants, and developers.

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