Overview of Course

This course MB-340 is designed for professionals who aspire to become a Microsoft Dynamics 365 Commerce Functional Consultant. It provides a comprehensive understanding of the features and functionalities of Dynamics 365 Commerce and equips learners with the skills required to implement, configure, and manage the application.

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Course Highlights

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Learn how to configure and manage Dynamics 365 Commerce

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Understand retail, e-commerce, and call center operations

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Get hands-on experience with Dynamics 365 Commerce

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Skills You’ll Learn


Configure and manage Dynamics 365 Commerce


Understand retail, e-commerce, and call center operations


Implement payment processing and tax features


Manage catalogs, products, and categories


Configure discounts and promotions


Create and manage orders and returns

Training Options

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1-on-1 Training

USD 1100 / INR 90000
  • Option Item Access to live online classes
  • Option Item Flexible schedule including weekends
  • Option Item Hands-on exercises with virtual labs
  • Option Item Session recordings and learning courseware included
  • Option Item 24X7 learner support and assistance
  • Option Item Book a free demo before you commit!
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Corporate Training

On Request
  • Option Item Everything in 1-on-1 Training plus
  • Option Item Custom Curriculum
  • Option Item Extended access to virtual labs
  • Option Item Detailed reporting of every candidate
  • Option Item Projects and assessments
  • Option Item Consulting Support
  • Option Item Training aligned to business outcomes
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Course Reviews


  • Configure prerequisites and commerce parameters
  • Configure additional options
  • Manage statements
  • Configure Distributed Order Management (DOM)

  • Configure products and merchandising
  • Manage pricing
  • Manage discounts and promotions
  • Manage customers, loyalty, and affiliations

  • Configure retail stores
  • Manage store inventory
  • Perform POS operations

  • Configure call centers
  • Configure continuity orders and installment billing
  • Manage call centers

  • Configure an e-commerce channel
  • Manage e-commerce content
  • Operate an e-commerce channel
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Target Audience:

  • Professionals who want to become Dynamics 365 Commerce Functional Consultants
  • Dynamics 365 Administrators and Developers
  • Retail IT Professionals
  • E-commerce Professionals
  • Call Center Professionals
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  • Basic understanding of Microsoft Dynamics 365
  • Familiarity with retail, e-commerce, and call center operations
  • Understanding of retail and e-commerce business processes
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Benefits of the course:

  • Develop the skills and knowledge required to become a Dynamics 365 Commerce Functional Consultant
  • Get hands-on experience with Dynamics 365 Commerce
  • Increase your career prospects with a globally recognized certification
  • Learn from industry experts
  • Access to job placement assistance
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Exam details to pass the course:

  • Exam Name: Microsoft Dynamics 365 Commerce Functional Consultant
  • Exam Code: MB-340
  • Number of Questions: 40-60
  • Time Limit: 150 minutes
  • Exam Format: Multiple Choice
  • Passing Score: 700 out of 1000
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Certification path:

  • Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate
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Career options:

  • Dynamics 365 Commerce Functional Consultant
  • Retail Operations Manager
  • E-commerce Manager
  • Call Center Manager
  • Dynamics 365 Administrator

Why should you take this course from Skillzcafe:

Why should you take this course from Skillzcafe:
  • Bullet Icon Industry expert trainers with years of experience
  • Bullet Icon Comprehensive course material and hands-on experience with Dynamics 365 Commerce
  • Bullet Icon 24/7 access to course content
  • Bullet Icon Affordable pricing
  • Bullet Icon Job placement assistance


The course duration is approximately 40 hours.

The passing score for the certification exam is 700 out of 1000.

The certification path is Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate

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