Overview of Course

Microsoft Dynamics 365 Fundamentals (CRM) is an introductory course designed for individuals who are new to Dynamics 365 and want to learn the basics of Customer Relationship Management (CRM). This course covers various modules of Dynamics 365 CRM, including Sales, Customer Service, Field Service, and Marketing.

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Course Highlights

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Introduction  and overview to Microsoft Dynamics 365

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Understanding customer engagement processes

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Sales and marketing automation

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Skills You’ll Learn


Understanding of Dynamics 365 CRM and its modules


Ability to manage customer interactions and engagement


Knowledge of sales and marketing automation


Customer service management skills


Introduction to field service management


Ability to integrate Dynamics 365 with Power Platform

Training Options

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1-on-1 Training

USD 400 / INR 33000
  • Option Item Access to live online classes
  • Option Item Flexible schedule including weekends
  • Option Item Hands-on exercises with virtual labs
  • Option Item Session recordings and learning courseware included
  • Option Item 24X7 learner support and assistance
  • Option Item Book a free demo before you commit!
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Corporate Training

On Request
  • Option Item Everything in 1-on-1 Training plus
  • Option Item Custom Curriculum
  • Option Item Extended access to virtual labs
  • Option Item Detailed reporting of every candidate
  • Option Item Projects and assessments
  • Option Item Consulting Support
  • Option Item Training aligned to business outcomes
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Course Reviews


  • Examine the core capabilities of Microsoft Dynamics 365 customer engagement apps
  • Navigate Dynamics 365 customer engagement apps
  • Explore common Dynamics 365 activities and integration options
  • Validate lab environment and work with customer engagement apps
  • Manage customers and activities

  • Learn the fundamentals of Dynamics 365 Marketing
  • Explore Dynamics 365 Marketing and other marketing capabilities and apps
  • Create a customer journey
  • Create a segment

  • Learn the fundamentals of Dynamics 365 Sales
  • Examine Dynamics 365 Sales
  • Use sales capabilities
  • Create and manage a lead
  • Create and manage an opportunity

  • Learn the fundamentals of Dynamics 365 Customer Service
  • Explore Dynamics 365 Field Service
  • Examine knowledge management in Dynamics 365 Customer Service and related apps
  • Create and manage cases
  • Create and publish a knowledge base article

  • Learn the fundamentals of Dynamics 365 Field Service
  • Explore Dynamics 365 Field Service
  • Describe the scheduling process
  • Create work orders in Dynamics 365 Field Service
  • Create an inspection
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Target Audience:

  • Individuals who are new to Dynamics 365
  • Sales and Marketing professionals
  • Customer Service professionals
  • IT professionals who want to learn about Dynamics 365
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  • Basic understanding of Microsoft Office Suite
  • Understanding of basic business processes
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Benefits of the course:

  • Learn the basics of Dynamics 365 CRM
  • Understand how to manage customer interactions and engagement
  • Gain skills in sales and marketing automation, customer service management, and field service management
  • Learn how to integrate Dynamics 365 with the Power Platform
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Exam details to pass the course:

  • Exam Name: MB-910
  • Exam Duration: 120 minutes
  • Exam Format: Multiple Choice
  • Number of Questions: 40-60
  • Passing Score: 700 out of 1000
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Certification path:

  • Microsoft Certified: Dynamics 365 Fundamentals
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Career options after doing the course:

  • Dynamics 365 CRM Administrator
  • Dynamics 365 CRM Consultant
  • Sales and Marketing Manager
  • Customer Service Manager

Why should you take this course from Skillzcafe:

Why should you take this course from Skillzcafe:
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  • Bullet Icon Hands-on training
  • Bullet Icon Comprehensive course conten1
  • Bullet Icon Industry-recognized certification


The course duration is 3 day.

The exam format is multiple-choice.

The passing score for the exam is 700 out of 1000.

The prerequisites include a basic understanding of Microsoft Office Suite and basic business processes.

The certification path for this course is Microsoft Certified: Dynamics 365 Fundamentals.

The exam duration is 120 minutes.

Yes, this course is designed for individuals who are new to Dynamics 365 and want to learn the basics of CRM.

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