Overview of Course

The Certified Agile Service Manager (CASM)® course is designed to provide professionals with the knowledge and skills needed to effectively manage and lead IT service teams in an agile environment. This course provides practical insights into how to implement and improve IT service management using agile methodologies.

Watch Full Course

Course Highlights

Highlight Icon

Gain practical insights into managing IT services in an agile environment

Highlight Icon

Become proficient in managing and leading IT service teams

Highlight Icon

Prepare for the CASM certification exam

Key Differentiators

  • Checked Icon

    Personalized Learning with Custom Curriculum

    Training curriculum to meet the unique needs of each individual

  • Checked Icon

    Trusted by over 100+ Fortune 500 Companies

    We help organizations deliver right outcomes by training talent

  • Checked Icon

    Flexible Schedule & Delivery

    Choose between virtual/offline with Weekend options

  • Checked Icon

    World Class Learning Infrastructure

    Our learning platform provides leading virtual training labs & instances

  • Checked Icon

    Enterprise Grade Data Protection

    Security & privacy are an integral part of our training ethos

  • Checked Icon

    Real-world Projects

    We work with experts to curate real business scenarios as training projects

Contact Learning Advisor!

Inquiry for :

Skills You’ll Learn


Principles and practices of Agile Service Management


Implementing Agile methodologies to IT service management


Managing IT services in an agile environment


Leading and managing IT service teams


Improving IT service delivery and support

Training Options

Training Vector
Training Vector
Offer Vector

1-on-1 Training

USD 700 / INR 60000
  • Option Item Access to live online classes
  • Option Item Flexible schedule including weekends
  • Option Item Hands-on exercises with virtual labs
  • Option Item Session recordings and learning courseware included
  • Option Item 24X7 learner support and assistance
  • Option Item Book a free demo before you commit!
Offer Vector

Corporate Training

On Request
  • Option Item Everything in 1-on-1 Training plus
  • Option Item Custom Curriculum
  • Option Item Extended access to virtual labs
  • Option Item Detailed reporting of every candidate
  • Option Item Projects and assessments
  • Option Item Consulting Support
  • Option Item Training aligned to business outcomes
For Corporates
vectorsg Unlock Organizational Success through Effective Corporate Training: Enhance Employee Skills and Adaptability
  • Choose customized training to address specific business challenges and goals, which leads to better outcomes and success.
  • Keep employees up-to-date with changing industry trends and advancements.
  • Adapt to new technologies & processes and increase efficiency and profitability.
  • Improve employee morale, job satisfaction, and retention rates.
  • Reduce employee turnovers and associated costs, such as recruitment and onboarding expenses.
  • Obtain long-term organizational growth and success.

Course Reviews


  • The IT challenge today                             

  • Why is Agile?
  • The Agile Manifesto
  • Agile principles
  • What does it take to "be agile"?
  • Exercise: Reviewing Agile values

  • Scrum
  • Kanban
  • Lean
  • DevOps
  • Continuous Integration
  • Continuous Delivery
  • Exercise: Leveraging multiple frameworks

  • Definition and value
  • Two aspects of Agile SM

  • The elements of a process
  • The 10 steps of process design

  • Characteristics of an Agile Process
  • How much is "just enough"?
  • Minimum Viable Product

  • Scrum pillars, values, and components
  • Important terms

  • Product owner
  • ScrumMaster
  • Team

  • Product Backlog
  • Increment
  • Product backlog refineme
  • Sprint Backlog
  • Burndown chart

  • Process Backlog
  • Process increment
  • Sprint Backlog (Agile SM context)
  • Burndown chart (Agile SM context)
  • Exercise: Writing a meaningful user story

  • Timeboxes
  • Release planning meeting
  • Sprint planning meeting
  • Daily Scrum
  • Sprint Review
  • Sprint Retrospective
  • Definition of Done

  • Process planning meeting
  • Sprint planning meeting
  • The Definition of Done for process sprints
  • Daily Scrum (Agile SM context)
  • Sprint Retrospective (Agile SM context)

  • Agile Process Improvement audits
  • The Process Backlog as a CSI Register
  • CSI Sprints and Plan-Do-Check-Act
  • Exercise: Assessing process agility
Hanger Icon
Contact Learning Advisor
  • RedtickMeet the instructor and learn about the course content and teaching style.
  • RedtickMake informed decisions about whether to enroll in the course or not.
  • RedtickGet a perspective with a glimpse of what the learning process entails.
Phone Icon
Contact Us
(Toll Free)
Inquiry for :


Section Icon

Target Audience:

  • IT service managers
  • IT service delivery managers
  • IT service support managers
  • IT service quality managers
  • IT service engineers
  • IT service consultants
Section Icon


  • There are no prerequisites for this course, but experience in IT service management is recommended.
Section Icon

Benefits of the course:

  • Gain a deeper understanding of Agile Service Management
  • Learn how to apply Agile methodologies to IT service management
  • Become proficient in managing and leading IT service teams
  • Prepare for the CASM certification exam
  • Increase your value and marketability in the IT industry
Section Icon

Exam details to pass the course:

  • Exam format: Multiple choice
  • Number of questions: 40
  • Passing score: 65%
  • Exam duration: 60 minutes
  • Exam language: English
Section Icon

Certification path:

  • Certified Agile Service Manager (CASM)®
Section Icon

Career options after doing the course:

  • IT Service Manager
  • IT Service Delivery Manager
  • IT Service Support Manager
  • IT Service Quality Manager
  • IT Service Engineer
  • IT Service Consultant

Why should you take this course from Skillzcafe:

Why should you take this course from Skillzcafe:
  • Bullet Icon Skillzcafe offers comprehensive and practical training in Agile Service Management
  • Bullet Icon Our instructors are highly experienced professionals in IT service management and Agile methodologies
  • Bullet Icon We provide flexible training options to fit your schedule and learning style
  • Bullet Icon Our course is designed to help you prepare for the CASM certification exam
  • Bullet Icon Our training materials are up-to-date and relevant to the IT industry


Agile Service Management is a framework that applies agile principles and methodologies to IT service management.

There are no prerequisites for this course, but experience in IT service management is recommended.

You will receive the Certified Agile Service Manager (CASM)® certification after passing the exam.

The exam is a multiple-choice format with a duration of 60 minutes.

The passing score for the exam is 65%.

No, the exam fee is not included in the course fee.

The course includes exam preparation and review, and our instructors will provide you with guidance and support to prepare for the exam.

You can pursue a career as an IT Service Manager, IT Service Delivery Manager, IT Service Support Manager, IT Service Quality Manager, IT Service Engineer, or IT Service Consultant.

Question Vector
Equip your employees with the right skills to be prepared for the future.

Provide your workforce with top-tier corporate training programs that empower them to succeed. Our programs, led by subject matter experts from around the world, guarantee the highest quality content and training that align with your business objectives.

  • 1500+

    Certified Trainers

  • 200+


  • 2 Million+

    Trained Professionals

  • 99%

    Satisfaction Score

  • 2000+


  • 120+


  • 180+


  • 1600%