16 Hrs
4030+ Enrollments
Certified Agile Service Manager (CASM)®
The Certified Agile Service Manager (CASM)® course is an advanced-level certification that focuses on the application of agile methodologies to IT service management. This course is designed for IT professionals who are involved in the management, delivery, and support of IT services.
Certified Agile Service Manager (CASM)®
Overview of Course
The Certified Agile Service Manager (CASM)® course is designed to provide professionals with the knowledge and skills needed to effectively manage and lead IT service teams in an agile environment. This course provides practical insights into how to implement and improve IT service management using agile methodologies.
Course Highlights
Gain practical insights into managing IT services in an agile environment
Become proficient in managing and leading IT service teams
Prepare for the CASM certification exam
Key Differentiators
Personalized Learning with Custom Curriculum
Training curriculum to meet the unique needs of each individual
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Trusted by over 100+ Fortune 500 Companies
We help organizations deliver right outcomes by training talent
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Flexible Schedule & Delivery
Choose between virtual/offline with Weekend options
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World Class Learning Infrastructure
Our learning platform provides leading virtual training labs & instances
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Enterprise Grade Data Protection
Security & privacy are an integral part of our training ethos
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Real-world Projects
We work with experts to curate real business scenarios as training projects
Skills You’ll Learn
Principles and practices of Agile Service Management
Implementing Agile methodologies to IT service management
Managing IT services in an agile environment
Leading and managing IT service teams
Improving IT service delivery and support
Training Options
1-on-1 Training
Access to live online classes- Flexible schedule including weekends
- Hands-on exercises with virtual labs
- Session recordings and learning courseware included
- 24X7 learner support and assistance
- Book a free demo before you commit!
Corporate Training
- Everything in 1-on-1 Training plus
- Custom Curriculum
- Extended access to virtual labs
- Detailed reporting of every candidate
- Projects and assessments
- Consulting Support
- Training aligned to business outcomes
Unlock Organizational Success through Effective Corporate Training: Enhance Employee Skills and Adaptability- Choose customized training to address specific business challenges and goals, which leads to better outcomes and success.
- Keep employees up-to-date with changing industry trends and advancements.
- Adapt to new technologies & processes and increase efficiency and profitability.
- Improve employee morale, job satisfaction, and retention rates.
- Reduce employee turnovers and associated costs, such as recruitment and onboarding expenses.
- Obtain long-term organizational growth and success.
Course Reviews
Curriculum
- The IT challenge today
- Why is Agile?
- The Agile Manifesto
- Agile principles
- What does it take to "be agile"?
- Exercise: Reviewing Agile values
- Scrum
- Kanban
- Lean
- ITIL/ITSM
- DevOps
- Continuous Integration
- Continuous Delivery
- Exercise: Leveraging multiple frameworks
- Definition and value
- Two aspects of Agile SM
- The elements of a process
- The 10 steps of process design
- Characteristics of an Agile Process
- How much is "just enough"?
- Minimum Viable Product
- Scrum pillars, values, and components
- Important terms
- Product owner
- ScrumMaster
- Team
- Product Backlog
- Increment
- Product backlog refineme
- Sprint Backlog
- Burndown chart
- Process Backlog
- Process increment
- Sprint Backlog (Agile SM context)
- Burndown chart (Agile SM context)
- Exercise: Writing a meaningful user story
- Timeboxes
- Release planning meeting
- Sprint planning meeting
- Daily Scrum
- Sprint Review
- Sprint Retrospective
- Definition of Done
- Process planning meeting
- Sprint planning meeting
- The Definition of Done for process sprints
- Daily Scrum (Agile SM context)
- Sprint Retrospective (Agile SM context)
- Agile Process Improvement audits
- The Process Backlog as a CSI Register
- CSI Sprints and Plan-Do-Check-Act
- Exercise: Assessing process agility
Meet the instructor and learn about the course content and teaching style.- Make informed decisions about whether to enroll in the course or not.
- Get a perspective with a glimpse of what the learning process entails.
Description
Target Audience:
- IT service managers
- IT service delivery managers
- IT service support managers
- IT service quality managers
- IT service engineers
- IT service consultants
Prerequisite:
- There are no prerequisites for this course, but experience in IT service management is recommended.
Benefits of the course:
- Gain a deeper understanding of Agile Service Management
- Learn how to apply Agile methodologies to IT service management
- Become proficient in managing and leading IT service teams
- Prepare for the CASM certification exam
- Increase your value and marketability in the IT industry
Exam details to pass the course:
- Exam format: Multiple choice
- Number of questions: 40
- Passing score: 65%
- Exam duration: 60 minutes
- Exam language: English
Certification path:
- Certified Agile Service Manager (CASM)®
Career options after doing the course:
- IT Service Manager
- IT Service Delivery Manager
- IT Service Support Manager
- IT Service Quality Manager
- IT Service Engineer
- IT Service Consultant
Why should you take this course from Skillzcafe:
Skillzcafe offers comprehensive and practical training in Agile Service Management- Our instructors are highly experienced professionals in IT service management and Agile methodologies
- We provide flexible training options to fit your schedule and learning style
- Our course is designed to help you prepare for the CASM certification exam
- Our training materials are up-to-date and relevant to the IT industry
FAQs
Agile Service Management is a framework that applies agile principles and methodologies to IT service management.
There are no prerequisites for this course, but experience in IT service management is recommended.
You will receive the Certified Agile Service Manager (CASM)® certification after passing the exam.
The exam is a multiple-choice format with a duration of 60 minutes.
The passing score for the exam is 65%.
No, the exam fee is not included in the course fee.
The course includes exam preparation and review, and our instructors will provide you with guidance and support to prepare for the exam.
You can pursue a career as an IT Service Manager, IT Service Delivery Manager, IT Service Support Manager, IT Service Quality Manager, IT Service Engineer, or IT Service Consultant.
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