Overview of Course

Cisco Contact Center Enterprise Foundations (CCEF) v1.0 is a course designed to provide you with a comprehensive understanding of Cisco's Contact Center Enterprise solution. The course covers the essential concepts and components of the solution, including its architecture, design, and implementation.

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Course Highlights

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Learn about the Cisco Contact Center Enterprise solution

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Understand the architecture and design of the solution

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Learn how to deploy and maintain the solution

Key Differentiators

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    Choose between virtual/offline with Weekend options

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    Security & privacy are an integral part of our training ethos

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    Real-world Projects

    We work with experts to curate real business scenarios as training projects

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Skills You’ll Learn


Cisco Contact Center Enterprise Solution Architecture


Cisco Unified Contact Center Enterprise Components


Call Flow Scripting and Routing


Cisco Finesse Agent Desktop


Cisco Unified Intelligence Center Reporting

Training Options

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1-on-1 Training

USD 600 / INR 50000
  • Option Item Access to live online classes
  • Option Item Flexible schedule including weekends
  • Option Item Hands-on exercises with virtual labs
  • Option Item Session recordings and learning courseware included
  • Option Item 24X7 learner support and assistance
  • Option Item Book a free demo before you commit!
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Corporate Training

On Request
  • Option Item Everything in 1-on-1 Training plus
  • Option Item Custom Curriculum
  • Option Item Extended access to virtual labs
  • Option Item Detailed reporting of every candidate
  • Option Item Projects and assessments
  • Option Item Consulting Support
  • Option Item Training aligned to business outcomes
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Course Reviews


  • Cisco Contact Center Basics
  • Cisco Contact Center Fundamentals

  • Public Switched Telephone Network (PSTN) and Voice Gateways
  • Cisco Unified Border Element (CUBE)

  • CCE Access Environment
  • CCE Routing Configuration

  • Single Pane of Glass (SPOG)
  • Cisco Intelligent Contact Management (ICM) Configuration Manager

  • Agent Management
  • Agent Efficiency
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Target Audience:

  • Network Administrators
  • Network Engineers
  • Technical Solutions Architects
  • Systems Engineers
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  • Understanding of Cisco Unified Communications Manager
  • Knowledge of Voice-over-IP (VoIP) technology
  • Familiarity with Cisco Unified Contact Center Enterprise
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Benefits of the course:

  • Gain a comprehensive understanding of Cisco Contact Center Enterprise solution
  • Enhance your skills in deploying and maintaining the solution
  • Hands-on labs to practice the concepts learned in the course
  • Instructor-led training with real-world scenarios
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Exam details to pass the course:

  • There is no exam associated with this course.
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Certification path:

  • There are no certifications associated with this course.
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Career options after doing the course:

  • Cisco Contact Center Engineer
  • Network Administrator
  • Technical Solutions Architect
  • Systems Engineer

Why should you take this course from Skillzcafe:

Why should you take this course from Skillzcafe:
  • Bullet Icon Instructor-led training with industry experts
  • Bullet Icon Hands-on labs to practice the concepts learned in the course
  • Bullet Icon Flexible learning options
  • Bullet Icon 24/7 support


The course is a 1-day instructor-led training.

Understanding of Cisco Unified Communications Manager, knowledge of Voice-over-IP (VoIP) technology, and familiarity with Cisco Unified Contact Center Enterprise.

No, there is no exam associated with this course.

Cisco Contact Center Engineer, Network Administrator, Technical Solutions Architect, and Systems Engineer.

Gain a comprehensive understanding of Cisco Contact Center Enterprise solution, enhance your skills in deploying and maintaining the solution, hands-on labs to practice the concepts learned in the course, and instructor-led training with real-world scenarios.

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