Overview of Course

The ITIL® 4 Foundation course is designed for professionals who wish to gain knowledge and understanding of the ITIL 4 framework. This course provides a foundational understanding of IT service management and enables learners to comprehend how the ITIL framework can be used to enhance IT service management practices.

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Course Highlights

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Learn the key concepts of IT service management

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Gain an understanding of the ITIL 4 framework

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Learn about 4 dimensions of service management

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Skills You’ll Learn


The basics of IT service management


The key components of the ITIL 4 framework


The service value system and how it is applied in practice


The four dimensions of service management


How to prepare for the ITIL 4 Foundation certification exam

Training Options

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1-on-1 Training

USD 750 / INR 60000
  • Option Item Access to live online classes
  • Option Item Flexible schedule including weekends
  • Option Item Hands-on exercises with virtual labs
  • Option Item Session recordings and learning courseware included
  • Option Item 24X7 learner support and assistance
  • Option Item Book a free demo before you commit!
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Corporate Training

On Request
  • Option Item Everything in 1-on-1 Training plus
  • Option Item Custom Curriculum
  • Option Item Extended access to virtual labs
  • Option Item Detailed reporting of every candidate
  • Option Item Projects and assessments
  • Option Item Consulting Support
  • Option Item Training aligned to business outcomes
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Course Reviews


  • Course Overview
  • Course Learning Objectives
  • Course Structure
  • Introduction to IT Service Management in the Modern World
  • Structure and Benefits of ITIL® 4
  • Case Study: Axle Car Hire
  • Exam Details

  • Intent and Context
  • Value and Value Co-Creation
  • Value: Services, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs and Risks

  • Identifying Guiding Principles
  • Topics Covered
  • The Seven Guiding Principles
  • Applying the Guiding Principles

  • The Four Dimensions
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and the Pestle Mode

  • Overview of Service Value System
  • Overview of the Service Value Chain

  • Introduction to Continual Improvement
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles

  • Purpose of ITIL® Practices
  • The Continual Improvement Practice
  • The Change Control Practice
  • The Incident Management Practice
  • The Problem Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice
  • The Service Level Management Practice
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Target Audience:

  • IT professionals
  • Individuals interested in IT service management
  • IT service providers
  • Business managers
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  • No prior knowledge or experience in IT service management is required to take this course.


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Benefits of the course:

  • Gain foundational knowledge of IT service management
  • Enhance your career prospects in IT service management
  • Learn the key components of the ITIL 4 framework
  • Prepare for the ITIL 4 Foundation certification exam
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Exam details to pass the course:

  • The ITIL 4 Foundation certification exam is a closed-book, multiple-choice exam consisting of 40 questions.
  • The passing score for the exam is 65%. The exam duration is 60 minutes.


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Certification path:

  • The ITIL 4 Foundation certification is a prerequisite for all higher-level ITIL 4 certifications, including ITIL 4 Managing Professional and ITIL 4 Strategic Leader.
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Career options after doing the course:

  • IT service manager
  • Service desk analyst
  • Incident manager
  • Problem manager
  • Change manager
  • Release manager


Why should you take this course from Skillzcafe:

Why should you take this course from Skillzcafe:
  • Bullet Icon Expert instructors with years of industry experience
  • Bullet Icon Comprehensive course materials and resources
  • Bullet Icon Flexible learning options to fit your schedule
  • Bullet Icon Practical exercises and real-world examples
  • Bullet Icon Affordable pricing and value for money


The ITIL® 4 Foundation course duration is 2 days

Yes, the ITIL 4 Foundation certification exam can be taken online or in-person at an accredited exam center.

The passing score for the ITIL 4 Foundation certification exam is 65%.

No, prior knowledge or experience in IT service management is not required to take this course.

Yes, the ITIL 4 Foundation certification is recognized globally as a standard for IT service management.

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