Overview of Course

ITIL® 4 Strategist: Direct, Plan, and Improve is an intermediate-level certification course that focuses on the practical application of ITIL® 4 concepts. This course teaches you how to develop and implement effective IT strategies to improve business outcomes.

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Course Highlights

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In-depth coverage of ITIL® 4 concepts 

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Practical guidance on developing & implementing strategies

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Interactive,hands-on learning experience

Key Differentiators

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    Personalized Learning with Custom Curriculum

    Training curriculum to meet the unique needs of each individual

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    Trusted by over 100+ Fortune 500 Companies

    We help organizations deliver right outcomes by training talent

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    Flexible Schedule & Delivery

    Choose between virtual/offline with Weekend options

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    World Class Learning Infrastructure

    Our learning platform provides leading virtual training labs & instances

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    Enterprise Grade Data Protection

    Security & privacy are an integral part of our training ethos

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    Real-world Projects

    We work with experts to curate real business scenarios as training projects

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Skills You’ll Learn


Develop and implement effective IT strategies


Align IT strategies with business objectives


Optimize service value streams


Use metrics and KPIs to measure and improve IT performance


Plan and manage resources to deliver IT services

Training Options

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1-on-1 Training

USD 1000 / INR 80000
  • Option Item Access to live online classes
  • Option Item Flexible schedule including weekends
  • Option Item Hands-on exercises with virtual labs
  • Option Item Session recordings and learning courseware included
  • Option Item 24X7 learner support and assistance
  • Option Item Book a free demo before you commit!
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Corporate Training

On Request
  • Option Item Everything in 1-on-1 Training plus
  • Option Item Custom Curriculum
  • Option Item Extended access to virtual labs
  • Option Item Detailed reporting of every candidate
  • Option Item Projects and assessments
  • Option Item Consulting Support
  • Option Item Training aligned to business outcomes
For Corporates
vectorsg Unlock Organizational Success through Effective Corporate Training: Enhance Employee Skills and Adaptability
  • Choose customized training to address specific business challenges and goals, which leads to better outcomes and success.
  • Keep employees up-to-date with changing industry trends and advancements.
  • Adapt to new technologies & processes and increase efficiency and profitability.
  • Improve employee morale, job satisfaction, and retention rates.
  • Reduce employee turnovers and associated costs, such as recruitment and onboarding expenses.
  • Obtain long-term organizational growth and success.

Course Reviews


  • Overview of the course objectives and structure
  • Explanation of the importance of DPI
  • Introduction to the course instructors and their backgrounds

  • Definition and explanation of DPI
  • Understanding the differences between DPI, ITIL, and other related frameworks
  • Identifying the benefits and challenges of DPI

  • Explanation of the Service Value System (SVS) and its importance in DPI
  • Introduction to the Guiding Principles of DPI
  • Understanding how DPI aligns with organizational objectives and customer needs

  • Explanation of the importance of direction in strategy management
  • Introduction to strategy formulation and its components
  • Understanding the role of governance and risk management in strategy management

  • Explanation of the implementation phase of strategy management
  • Understanding the importance of stakeholder management
  • Introduction to the concept of value streams and their role in strategy implementation

  • Overview of the assessment and planning phases of DPI
  • Introduction to the concept of maturity models
  • Understanding the importance of organizational readiness assessments

  • Explanation of Value Stream Mapping (VSM) and its role in assessment and planning
  • Introduction to the different types of VSM
  • Understanding how VSM can be used to identify improvement opportunities

  • Explanation of the importance of measurement and reporting in DPI
  • Introduction to key performance indicators (KPIs) and metrics
  • Understanding the role of continual improvement in DPI

  • Explanation of the four dimensions of service management and their importance in DPI
  • Understanding how the dimensions can be used to measure and improve service delivery
  • Introduction to the use of SVS to support continual improvement

  • Introduction to Organizational Change Management (OCM)
  • Understanding the importance of OCM in DPI
  • Overview of key OCM principles and methods

  • Explanation of the importance of effective communication in DPI
  • Introduction to the different types of communication methods
  • Understanding how to tailor communication for different stakeholders

  • Understanding how to develop an effective SVS using the four dimensions
  • Introduction to the different components of the SVS
  • Understanding the importance of governance, management, and operations in SVS development
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  • RedtickGet a perspective with a glimpse of what the learning process entails.
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Target Audience:

  • IT professionals seeking to develop and implement effective IT strategies
  • ITIL® 4 Foundation certified professionals looking to advance their knowledge and skills in service management
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  • ITIL® 4 Foundation certification


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Benefits of the course:

  • Develop and implement effective IT strategies aligned with business objectives
  • Improve IT service performance and customer satisfaction
  • Increase efficiency and reduce costs through continual improvement
  • Enhance your career prospects as an IT service management professional
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Exam details to pass the course:

  • Exam format: Multiple choice
  • Number of questions: 40
  • Passing score: 28 out of 40 (70%)
  • Exam duration: 90 minutes
  • Exam mode: Online or paper-based


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Certification path:

  • ITIL® 4 Foundation certification
  • ITIL® 4 Strategist: Direct, Plan, and Improve certification
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Career options after doing the course:

  • IT Service Manager
  • IT Operations Manager
  • IT Strategist
  • IT Project Manager
  • IT Consultant


Why should you take this course from Skillzcafe:

Why should you take this course from Skillzcafe:
  • Bullet Icon Experienced and certified trainers
  • Bullet Icon Comprehensive course material aligned with the latest ITIL® 4 syllabus
  • Bullet Icon Interactive, hands-on learning experience
  • Bullet Icon Flexible training options, including online and classroom training
  • Bullet Icon Post-training support and guidance


The course is 24 hours long, delivered over three days.

You get one attempt to pass the exam. If you fail, you will need to pay the exam fee again to retake the exam.

Yes, this course is available as both online and classroom training.

Yes, you need to have ITIL® 4 Foundation certification to take this course.

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