24 Hrs
4009+ Enrollments
ITIL® 4 Strategist: Direct, Plan, and Improve
The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide a comprehensive understanding of the ITIL® 4 framework and its application in developing and implementing IT strategies. The course covers the key concepts and principles of ITIL® 4, including service management, value streams, and continual improvement.
ITIL® 4 Strategist: Direct, Plan, and Improve
Overview of Course
ITIL® 4 Strategist: Direct, Plan, and Improve is an intermediate-level certification course that focuses on the practical application of ITIL® 4 concepts. This course teaches you how to develop and implement effective IT strategies to improve business outcomes.
Course Highlights
In-depth coverage of ITIL® 4 concepts
Practical guidance on developing & implementing strategies
Interactive,hands-on learning experience
Key Differentiators
Personalized Learning with Custom Curriculum
Training curriculum to meet the unique needs of each individual
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Trusted by over 100+ Fortune 500 Companies
We help organizations deliver right outcomes by training talent
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Flexible Schedule & Delivery
Choose between virtual/offline with Weekend options
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World Class Learning Infrastructure
Our learning platform provides leading virtual training labs & instances
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Enterprise Grade Data Protection
Security & privacy are an integral part of our training ethos
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Real-world Projects
We work with experts to curate real business scenarios as training projects
Skills You’ll Learn
Develop and implement effective IT strategies
Align IT strategies with business objectives
Optimize service value streams
Use metrics and KPIs to measure and improve IT performance
Plan and manage resources to deliver IT services
Training Options
1-on-1 Training
Access to live online classes- Flexible schedule including weekends
- Hands-on exercises with virtual labs
- Session recordings and learning courseware included
- 24X7 learner support and assistance
- Book a free demo before you commit!
Corporate Training
- Everything in 1-on-1 Training plus
- Custom Curriculum
- Extended access to virtual labs
- Detailed reporting of every candidate
- Projects and assessments
- Consulting Support
- Training aligned to business outcomes
Unlock Organizational Success through Effective Corporate Training: Enhance Employee Skills and Adaptability- Choose customized training to address specific business challenges and goals, which leads to better outcomes and success.
- Keep employees up-to-date with changing industry trends and advancements.
- Adapt to new technologies & processes and increase efficiency and profitability.
- Improve employee morale, job satisfaction, and retention rates.
- Reduce employee turnovers and associated costs, such as recruitment and onboarding expenses.
- Obtain long-term organizational growth and success.
Course Reviews
Curriculum
- Overview of the course objectives and structure
- Explanation of the importance of DPI
- Introduction to the course instructors and their backgrounds
- Definition and explanation of DPI
- Understanding the differences between DPI, ITIL, and other related frameworks
- Identifying the benefits and challenges of DPI
- Explanation of the Service Value System (SVS) and its importance in DPI
- Introduction to the Guiding Principles of DPI
- Understanding how DPI aligns with organizational objectives and customer needs
- Explanation of the importance of direction in strategy management
- Introduction to strategy formulation and its components
- Understanding the role of governance and risk management in strategy management
- Explanation of the implementation phase of strategy management
- Understanding the importance of stakeholder management
- Introduction to the concept of value streams and their role in strategy implementation
- Overview of the assessment and planning phases of DPI
- Introduction to the concept of maturity models
- Understanding the importance of organizational readiness assessments
- Explanation of Value Stream Mapping (VSM) and its role in assessment and planning
- Introduction to the different types of VSM
- Understanding how VSM can be used to identify improvement opportunities
- Explanation of the importance of measurement and reporting in DPI
- Introduction to key performance indicators (KPIs) and metrics
- Understanding the role of continual improvement in DPI
- Explanation of the four dimensions of service management and their importance in DPI
- Understanding how the dimensions can be used to measure and improve service delivery
- Introduction to the use of SVS to support continual improvement
- Introduction to Organizational Change Management (OCM)
- Understanding the importance of OCM in DPI
- Overview of key OCM principles and methods
- Explanation of the importance of effective communication in DPI
- Introduction to the different types of communication methods
- Understanding how to tailor communication for different stakeholders
- Understanding how to develop an effective SVS using the four dimensions
- Introduction to the different components of the SVS
- Understanding the importance of governance, management, and operations in SVS development
Meet the instructor and learn about the course content and teaching style.- Make informed decisions about whether to enroll in the course or not.
- Get a perspective with a glimpse of what the learning process entails.
Description
Target Audience:
- IT professionals seeking to develop and implement effective IT strategies
- ITIL® 4 Foundation certified professionals looking to advance their knowledge and skills in service management
Prerequisite:
- ITIL® 4 Foundation certification
Benefits of the course:
- Develop and implement effective IT strategies aligned with business objectives
- Improve IT service performance and customer satisfaction
- Increase efficiency and reduce costs through continual improvement
- Enhance your career prospects as an IT service management professional
Exam details to pass the course:
- Exam format: Multiple choice
- Number of questions: 40
- Passing score: 28 out of 40 (70%)
- Exam duration: 90 minutes
- Exam mode: Online or paper-based
Certification path:
- ITIL® 4 Foundation certification
- ITIL® 4 Strategist: Direct, Plan, and Improve certification
Career options after doing the course:
- IT Service Manager
- IT Operations Manager
- IT Strategist
- IT Project Manager
- IT Consultant
Why should you take this course from Skillzcafe:
Experienced and certified trainers- Comprehensive course material aligned with the latest ITIL® 4 syllabus
- Interactive, hands-on learning experience
- Flexible training options, including online and classroom training
- Post-training support and guidance
FAQs
The course is 24 hours long, delivered over three days.
You get one attempt to pass the exam. If you fail, you will need to pay the exam fee again to retake the exam.
Yes, this course is available as both online and classroom training.
Yes, you need to have ITIL® 4 Foundation certification to take this course.
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