Overview of Course

The ITIL® 4 Managing Professional Transitions course is designed to help IT professionals transition to the ITIL® 4 framework. This course provides a deep understanding of the ITIL® 4 concepts and practices required to manage IT services effectively. It also helps in achieving the Managing Professional (MP) designation in the ITIL® 4 certification scheme.

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Course Highlights

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Comprehensive coverage of ITIL® 4 concepts 

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Practical examples and case studies to enhance learning

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In-depth understanding of four ITIL® 4 modules

Key Differentiators

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    Real-world Projects

    We work with experts to curate real business scenarios as training projects

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Skills You’ll Learn


Understanding of ITIL® 4 framework and practices


Ability to manage IT services effectively


Knowledge of the four ITIL® 4 modules


Expertise in managing stakeholders and driving business value


Capability to manage high-velocity IT environments


Proficiency in directing, planning, and improving IT services

Training Options

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1-on-1 Training

On Request
  • Option Item Access to live online classes
  • Option Item Flexible schedule including weekends
  • Option Item Hands-on exercises with virtual labs
  • Option Item Session recordings and learning courseware included
  • Option Item 24X7 learner support and assistance
  • Option Item Book a free demo before you commit!
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Corporate Training

On Request
  • Option Item Everything in 1-on-1 Training plus
  • Option Item Custom Curriculum
  • Option Item Extended access to virtual labs
  • Option Item Detailed reporting of every candidate
  • Option Item Projects and assessments
  • Option Item Consulting Support
  • Option Item Training aligned to business outcomes
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  • Obtain long-term organizational growth and success.

Course Reviews


  • Service value system
  • Service value chain
  • Service management practices

  • Customer journey
  • Service level agreements
  • Customer experience management

  • ITIL® 4 digital and IT strategy
  • ITIL® 4 architecture management
  • ITIL® 4 measurement and reporting

  • Governance, risk, and compliance
  • Continual improvement model
  • Change control and management
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Target Audience:

IT professionals
IT managers
ITIL® Foundation certified professionals
Anyone interested in IT service management

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  • ITIL® 4 Foundation certification
  • Two years of professional experience in IT service management


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Benefits of the course:

  • Knowledge and skills to manage IT services effectively
  • Understanding of the latest IT service management practices
  • Expertise in ITIL® 4 concepts and framework
  • Preparation for the ITIL® 4 Managing Professional certification exam
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Exam details to pass the course:

  • Exam format: Multiple choice
  • Number of questions: 40
  • Passing score: 70%
  • Exam duration: 90 minutes


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Certification path:

  • ITIL® 4 Foundation certification
  • ITIL® 4 Managing Professional Transition certification
  • ITIL® 4 Managing Professional certification (achieved by completing all four modules)
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Career options after doing the course:

  • IT Service Manager
  • IT Operations Manager
  • IT Infrastructure Manager
  • Service Delivery Manager
  • ITIL® 4 Consultant


Why should you take this course from Skillzcafe:

Why should you take this course from Skillzcafe:
  • Bullet Icon Industry experts as trainers
  • Bullet Icon Comprehensive coverage of ITIL® 4 concepts and practices
  • Bullet Icon Interactive and engaging sessions
  • Bullet Icon Exam simulation and preparation
  • Bullet Icon Lifetime access to course materials


The course is for 3 days.

The course is delivered online in a virtual classroom format.

The certification is valid for life.

The passing score for the exam is 28 out of 40 (70%).

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