Overview of Course

ITIL® 4 Specialist Create, Deliver and Support is a certification course that equips you with the skills to create and deliver IT services effectively. This course is designed for IT professionals who want to enhance their knowledge of ITIL® 4 and gain practical skills to manage the delivery of IT services.

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Course Highlights

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Learn the principles of service management

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Understand how to create, deliver and support IT services

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Gain expertise in ITIL® 4 best practices

Key Differentiators

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    Personalized Learning with Custom Curriculum

    Training curriculum to meet the unique needs of each individual

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    Trusted by over 100+ Fortune 500 Companies

    We help organizations deliver right outcomes by training talent

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    Flexible Schedule & Delivery

    Choose between virtual/offline with Weekend options

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    World Class Learning Infrastructure

    Our learning platform provides leading virtual training labs & instances

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    Enterprise Grade Data Protection

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    Real-world Projects

    We work with experts to curate real business scenarios as training projects

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Skills You’ll Learn


Design and develop IT services


Manage service delivery processes


Implement continual improvement processes


Develop and maintain service management systems


Ensure compliance with legal and regulatory requirements

Training Options

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1-on-1 Training

USD 950 / INR 80000
  • Option Item Access to live online classes
  • Option Item Flexible schedule including weekends
  • Option Item Hands-on exercises with virtual labs
  • Option Item Session recordings and learning courseware included
  • Option Item 24X7 learner support and assistance
  • Option Item Book a free demo before you commit!
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Corporate Training

On Request
  • Option Item Everything in 1-on-1 Training plus
  • Option Item Custom Curriculum
  • Option Item Extended access to virtual labs
  • Option Item Detailed reporting of every candidate
  • Option Item Projects and assessments
  • Option Item Consulting Support
  • Option Item Training aligned to business outcomes
For Corporates
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  • Choose customized training to address specific business challenges and goals, which leads to better outcomes and success.
  • Keep employees up-to-date with changing industry trends and advancements.
  • Adapt to new technologies & processes and increase efficiency and profitability.
  • Improve employee morale, job satisfaction, and retention rates.
  • Reduce employee turnovers and associated costs, such as recruitment and onboarding expenses.
  • Obtain long-term organizational growth and success.

Course Reviews


  • Organizational Structures
  • Team Culture
  • Continuous Improvement Culture
  • Collaborative Culture
  • Customer-Oriented Mindset
  • Positive Communication

  • Capabilities, Roles and Competencies
  • Workforce Planning
  • Employee Satisfaction Management
  • Results Based Measuring and Reporting

  • Integration and Data Sharing
  • Reporting and Advanced Analytics
  • Collaboration and Workflow
  • Robotic Process Automation
  • Artificial Intelligence and Machine Learning
  • CI/CD
  • Information Model

  • Anatomy of a Value Stream
  • Designing a Value Stream
  • Value Stream Mapping

  • Value Stream for Creation of a New Service

  •  Value Stream Model for Restoration of a Live Service

  • Managing Queues and Backlogs
  • Prioritizing Work
  • Shift-Left Approach

  • Build or Buy
  • Sourcing Models
  • Service Integration and Management
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  • RedtickGet a perspective with a glimpse of what the learning process entails.
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Inquiry for :


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Target Audience:

  • IT Professionals
  • IT Service Managers
  • IT Support Staff
  • Service Desk Managers
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  • ITIL® 4 Foundation Certification


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Benefits of the course:

  • Enhance your ITIL® 4 knowledge and skills
  • Boost your career prospects
  • Improve service quality and customer satisfaction
  • Learn to manage costs and risks associated with service delivery
  • Gain a competitive edge in the job market
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Exam details to pass the course:

  • 90 minutes duration
  • 40 multiple-choice questions
  • Passing score of 70%


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Certification path:

  • ITIL® 4 Foundation
  • ITIL® 4 Specialist Create, Deliver and Support
  • ITIL® 4 Managing Professional
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Career options after doing the course:

  • IT Service Manager
  • IT Support Manager
  • Service Desk Manager
  • Continual Service Improvement Manager


Why should you take this course from Skillzcafe:

Why should you take this course from Skillzcafe:
  • Bullet Icon Experienced and certified trainers
  • Bullet Icon Hands-on practical experience
  • Bullet Icon Quality learning resources
  • Bullet Icon Online support
  • Bullet Icon Affordable pricing


The course duration is 3 days.

No, this course requires prior ITIL® 4 Foundation Certification.

ITIL® 4 Specialist Create, Deliver and Support certification helps IT professionals to gain knowledge of IT service management processes and principles, which can improve service quality, reduce costs, and increase customer satisfaction. It also enhances career prospects by making the candidate eligible for high-paying job roles in the IT industry.

The passing score for the ITIL® 4 Specialist Create, Deliver and Support certification exam is 70%.

Yes, the ITIL® 4 Foundation Certification is a prerequisite for taking the ITIL® 4 Specialist Create, Deliver and Support certification exam.

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