24 Hrs
3191+ Enrollments
ITIL® 4 Specialist Drive Stakeholder Value
The ITIL® 4 Specialist Drive Stakeholder Value course is a comprehensive training program that covers the key principles and practices of stakeholder management in the ITIL® service value system. This course is designed to help you develop the skills and knowledge required to drive stakeholder value and improve business outcomes in your organization.
ITIL® 4 Specialist Drive Stakeholder Value
Overview of Course
The ITIL® 4 Specialist Drive Stakeholder Value course from Skillzcafe is designed to help you master the key concepts, and techniques required to drive stakeholder value across the ITIL® service value system. This course will enable you to understand the needs and expectations of stakeholders, manage stakeholder relationships, 7 foster a culture of continual improvement within your organization.
Course Highlights
Learn the key principles and practices of stakeholder management
Understand the needs and expectations
Develop skills to create and deliver value for stakeholders
Key Differentiators
Personalized Learning with Custom Curriculum
Training curriculum to meet the unique needs of each individual
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Trusted by over 100+ Fortune 500 Companies
We help organizations deliver right outcomes by training talent
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Flexible Schedule & Delivery
Choose between virtual/offline with Weekend options
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World Class Learning Infrastructure
Our learning platform provides leading virtual training labs & instances
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Enterprise Grade Data Protection
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Real-world Projects
We work with experts to curate real business scenarios as training projects
Skills You’ll Learn
Stakeholder management
Relationship management
Communication and engagement
Service design and delivery
Continual improvement
Training Options
1-on-1 Training
Access to live online classes- Flexible schedule including weekends
- Hands-on exercises with virtual labs
- Session recordings and learning courseware included
- 24X7 learner support and assistance
- Book a free demo before you commit!
Corporate Training
- Everything in 1-on-1 Training plus
- Custom Curriculum
- Extended access to virtual labs
- Detailed reporting of every candidate
- Projects and assessments
- Consulting Support
- Training aligned to business outcomes
Unlock Organizational Success through Effective Corporate Training: Enhance Employee Skills and Adaptability- Choose customized training to address specific business challenges and goals, which leads to better outcomes and success.
- Keep employees up-to-date with changing industry trends and advancements.
- Adapt to new technologies & processes and increase efficiency and profitability.
- Improve employee morale, job satisfaction, and retention rates.
- Reduce employee turnovers and associated costs, such as recruitment and onboarding expenses.
- Obtain long-term organizational growth and success.
Course Reviews
Curriculum
- Purpose of Mastering the Customer Journey
- Touchpoints and Service Interactions
- Mapping the Customer Journey
- Designing the Customer Journey
- Measuring and Improving the Customer Journey
- Purpose of the Explore Step
- Understanding Service Consumers
- Understanding Service Providers
- Understanding and Targeting Markets
- Purpose of the Engage Step
- Aspects of Service Value
- Service Relationship Types
- Building Service Relationships
- Building and Sustaining Trust and Relationships
- Analyzing Customer Needs
- Managing Suppliers and Partners
- Purpose of Shaping Demand and Service Offerings
- Managing Demand and Opportunities
- Specifying and Managing Customer Requirements
- Designing Service Offerings and User Experience
- Selling and Obtaining Service Offerings
- Purpose of Aligning Expectations and Agreeing Services
- Agreeing and Planning Value Co-Creation
- Negotiating and Agreeing a Service
- Purpose of Onboarding and Offboarding
- ITIL Management Practices
- Planning Onboarding
- Fostering Relationships with Users
- Providing User Engagement and Delivery Channels
- Enabling Users for Service
- Elevating Mutual Capabilities
- Offboarding
- Purpose of Service Provision and Consumption
- Service Mindset
- Ongoing Service Interactions
- Nurturing User Communities
- Measuring Service Value
- Purpose of Value Capturing and Customer Journey Improvement
- Realizing Service Value in Different Settings
- Tracking Value Realization
- Assessing and Reporting Value Realization
- Evaluating Value Realization and Improving Customer Journeys
- Realizing Value for the Service Provider
Meet the instructor and learn about the course content and teaching style.- Make informed decisions about whether to enroll in the course or not.
- Get a perspective with a glimpse of what the learning process entails.
Description
Target Audience:
- IT service managers
- IT professionals involved in service design and delivery
- Business leaders and managers responsible for stakeholder engagement
Prerequisite:
- ITIL® 4 Foundation certification
Benefits of the course:
- Develop skills to manage stakeholder relationships and drive business value
- Enhance your career prospects by acquiring in-demand IT service management skills
- Learn from expert instructors with real-world experience in stakeholder management and service delivery
- Earn a globally recognized certification in ITIL® 4 Specialist Drive Stakeholder Value
Exam details to pass the course:
- Exam format: Multiple choice
- Number of questions: 40
- Exam duration: 90 minutes
- Passing score: 28/40 (70%)
Certification path:
- ITIL® 4 Foundation certification
- ITIL® 4 Specialist Drive Stakeholder Value certification
Career options after doing the course:
- IT service manager
- Service delivery manager
- Business relationship manager
- IT consultant
Why should you take this course from Skillzcafe:
Expert instructors with real-world experience in stakeholder management and service delivery- Comprehensive curriculum aligned with the latest ITIL® 4 syllabus
- Flexible learning options, including self-paced and instructor-led training
- Hands-on exercises and case studies to reinforce learning
FAQs
ITIL® 4 Specialist Drive Stakeholder Value is a certification that validates your knowledge and skills in stakeholder management and service value creation.
You must have ITIL® 4 Foundation certification before taking this course.
The duration of the course is 24 hours.
The ITIL® 4 Specialist Drive Stakeholder Value certification does not expire. However, it is recommended that you keep your knowledge and skills up-to-date by pursuing continuing education and professional development opportunities.
After completing this course, you can pursue career opportunities such as IT service manager, service delivery manager, business relationship manager, or IT consultant.
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