Overview of Course

The ITIL® 4 Specialist Drive Stakeholder Value course from Skillzcafe is designed to help you master the key concepts, and techniques required to drive stakeholder value across the ITIL® service value system. This course will enable you to understand the needs and expectations of stakeholders, manage stakeholder relationships, 7 foster a culture of continual improvement within your organization.

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Course Highlights

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Learn the key principles and practices of stakeholder management 

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Understand the needs and expectations 

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Develop skills to create and deliver value for stakeholders

Key Differentiators

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    Personalized Learning with Custom Curriculum

    Training curriculum to meet the unique needs of each individual

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    Trusted by over 100+ Fortune 500 Companies

    We help organizations deliver right outcomes by training talent

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    Flexible Schedule & Delivery

    Choose between virtual/offline with Weekend options

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    World Class Learning Infrastructure

    Our learning platform provides leading virtual training labs & instances

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    Enterprise Grade Data Protection

    Security & privacy are an integral part of our training ethos

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    Real-world Projects

    We work with experts to curate real business scenarios as training projects

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Skills You’ll Learn


Stakeholder management


Relationship management


Communication and engagement


Service design and delivery


Continual improvement

Training Options

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1-on-1 Training

USD 1050 / INR 85000
  • Option Item Access to live online classes
  • Option Item Flexible schedule including weekends
  • Option Item Hands-on exercises with virtual labs
  • Option Item Session recordings and learning courseware included
  • Option Item 24X7 learner support and assistance
  • Option Item Book a free demo before you commit!
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Corporate Training

On Request
  • Option Item Everything in 1-on-1 Training plus
  • Option Item Custom Curriculum
  • Option Item Extended access to virtual labs
  • Option Item Detailed reporting of every candidate
  • Option Item Projects and assessments
  • Option Item Consulting Support
  • Option Item Training aligned to business outcomes
For Corporates
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  • Choose customized training to address specific business challenges and goals, which leads to better outcomes and success.
  • Keep employees up-to-date with changing industry trends and advancements.
  • Adapt to new technologies & processes and increase efficiency and profitability.
  • Improve employee morale, job satisfaction, and retention rates.
  • Reduce employee turnovers and associated costs, such as recruitment and onboarding expenses.
  • Obtain long-term organizational growth and success.

Course Reviews


  • Purpose of Mastering the Customer Journey
  • Touchpoints and Service Interactions
  • Mapping the Customer Journey
  • Designing the Customer Journey
  • Measuring and Improving the Customer Journey

  • Purpose of the Explore Step
  • Understanding Service Consumers
  • Understanding Service Providers
  • Understanding and Targeting Markets

  • Purpose of the Engage Step
  • Aspects of Service Value
  • Service Relationship Types
  • Building Service Relationships
  • Building and Sustaining Trust and Relationships
  • Analyzing Customer Needs
  • Managing Suppliers and Partners

  • Purpose of Shaping Demand and Service Offerings
  • Managing Demand and Opportunities
  • Specifying and Managing Customer Requirements
  • Designing Service Offerings and User Experience
  • Selling and Obtaining Service Offerings

  • Purpose of Aligning Expectations and Agreeing Services
  • Agreeing and Planning Value Co-Creation
  • Negotiating and Agreeing a Service

  • Purpose of Onboarding and Offboarding
  • ITIL Management Practices
  • Planning Onboarding
  • Fostering Relationships with Users
  • Providing User Engagement and Delivery Channels
  • Enabling Users for Service
  • Elevating Mutual Capabilities
  • Offboarding

  • Purpose of Service Provision and Consumption
  • Service Mindset
  • Ongoing Service Interactions
  • Nurturing User Communities

  • Measuring Service Value
  • Purpose of Value Capturing and Customer Journey Improvement
  • Realizing Service Value in Different Settings
  • Tracking Value Realization
  • Assessing and Reporting Value Realization
  • Evaluating Value Realization and Improving Customer Journeys
  • Realizing Value for the Service Provider
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Target Audience:

  • IT service managers
  • IT professionals involved in service design and delivery
  • Business leaders and managers responsible for stakeholder engagement
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  • ITIL® 4 Foundation certification


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Benefits of the course:

  • Develop skills to manage stakeholder relationships and drive business value
  • Enhance your career prospects by acquiring in-demand IT service management skills
  • Learn from expert instructors with real-world experience in stakeholder management and service delivery
  • Earn a globally recognized certification in ITIL® 4 Specialist Drive Stakeholder Value
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Exam details to pass the course:

  • Exam format: Multiple choice
  • Number of questions: 40
  • Exam duration: 90 minutes
  • Passing score: 28/40 (70%)


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Certification path:

  • ITIL® 4 Foundation certification
  • ITIL® 4 Specialist Drive Stakeholder Value certification
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Career options after doing the course:

  • IT service manager
  • Service delivery manager
  • Business relationship manager
  • IT consultant


Why should you take this course from Skillzcafe:

Why should you take this course from Skillzcafe:
  • Bullet Icon Expert instructors with real-world experience in stakeholder management and service delivery
  • Bullet Icon Comprehensive curriculum aligned with the latest ITIL® 4 syllabus
  • Bullet Icon Flexible learning options, including self-paced and instructor-led training
  • Bullet Icon Hands-on exercises and case studies to reinforce learning


ITIL® 4 Specialist Drive Stakeholder Value is a certification that validates your knowledge and skills in stakeholder management and service value creation.

You must have ITIL® 4 Foundation certification before taking this course.

The duration of the course is 24 hours.

The ITIL® 4 Specialist Drive Stakeholder Value certification does not expire. However, it is recommended that you keep your knowledge and skills up-to-date by pursuing continuing education and professional development opportunities.

After completing this course, you can pursue career opportunities such as IT service manager, service delivery manager, business relationship manager, or IT consultant.

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