40 Hrs
3811+ Enrollments
ITIL® Managing Across Lifecycle
This course provides a holistic view of the ITIL® framework and helps learners integrate the different aspects of ITIL® to achieve business objectives. The program covers key concepts, methodologies, and principles of IT service management, along with practical guidance on the implementation of ITIL® practices in a real-world setting.
ITIL® Managing Across Lifecycle
Overview of Course
The ITIL® Managing Across Lifecycle (MALC) course is the final module in the ITIL® certification scheme. It is a comprehensive program designed to help professionals understand the strategies and methods for implementing and managing IT service management (ITSM) across an organization.
Course Highlights
Exam details to pass the course:Comprehensive coverage of the ITIL® framework
In-depth understanding of IT service management principles
Practical guidance on implementing ITIL® practices
Key Differentiators
Personalized Learning with Custom Curriculum
Training curriculum to meet the unique needs of each individual
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Flexible Schedule & Delivery
Choose between virtual/offline with Weekend options
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Our learning platform provides leading virtual training labs & instances
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Real-world Projects
We work with experts to curate real business scenarios as training projects
Skills You’ll Learn
Integration of ITIL® practices for effective IT service management
Development and implementation of IT service management strategies
Management of IT service lifecycle phases
Application of key ITIL® concepts and principles in a practical setting
Training Options
1-on-1 Training
Access to live online classes- Flexible schedule including weekends
- Hands-on exercises with virtual labs
- Session recordings and learning courseware included
- 24X7 learner support and assistance
- Book a free demo before you commit!
Corporate Training
- Everything in 1-on-1 Training plus
- Custom Curriculum
- Extended access to virtual labs
- Detailed reporting of every candidate
- Projects and assessments
- Consulting Support
- Training aligned to business outcomes
Unlock Organizational Success through Effective Corporate Training: Enhance Employee Skills and Adaptability- Choose customized training to address specific business challenges and goals, which leads to better outcomes and success.
- Keep employees up-to-date with changing industry trends and advancements.
- Adapt to new technologies & processes and increase efficiency and profitability.
- Improve employee morale, job satisfaction, and retention rates.
- Reduce employee turnovers and associated costs, such as recruitment and onboarding expenses.
- Obtain long-term organizational growth and success.
Course Reviews
Curriculum
- Managing services and service management
- The service lifecycle
- Service value across the different stages of the service lifecycle
- Other key concepts.
- Co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communication
- Stakeholder management and communication
- The value of good communication and ensuring its flow across the service lifecycle.
- The integration of service management processes through the service lifecycle
- The impact of service strategy on other service lifecycle stages
- The value of a service lifecycle perspective when designing service solutions
- The inputs and outputs of processes and stages in the service lifecycle
- The value to business and the interfaces of all processes in the ITIL service lifecycle.
- Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them
- How the service design package provides a link between service design, service transition and service operation
- Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required service lifecycle stages
- Implementing and improving services, using key sources of information for identifying the need for improvement
- Governance
- Organizational structure, skills and competence
- Service provider types and service strategies.
- Measuring and demonstrating business value
- Determining and using metrics
- Design and development of measurement frameworks and methods
- Monitoring and control systems
- Use of event management tools to increase visibility of the infrastructure and IT service delivery.
- Implementing service management
- Assessing service management
- Improving service management
- Key considerations for the implementation and improvement of both the service management practice and the services themselves
- Key considerations when planning and implementing service management technologies.
Meet the instructor and learn about the course content and teaching style.- Make informed decisions about whether to enroll in the course or not.
- Get a perspective with a glimpse of what the learning process entails.
Description
Target Audience:
- IT professionals involved in the design, delivery, and management of IT services
- IT service managers and team leaders
- IT consultants and service providers
- Individuals seeking to attain the ITIL® Expert certification
Prerequisite:
- ITIL® Foundation certification
- Completion of at least 17 credits from the ITIL® Intermediate modules
Benefits of the course:
- Acquire advanced knowledge of ITIL® practices and principles
- Develop a strategic approach to IT service management
- Enhance your career prospects with ITIL® Expert certification
- Improve organizational efficiency and effectiveness
- Gain practical skills to implement ITIL® practices in a real-world setting
Exam details to pass the course:
- Exam format: Multiple choice, scenario-based questions
- Number of questions: 10
- Pass mark: 70% (7 out of 10)
- Exam duration: 120 minutes
- Exam delivery: Online or paper-based
Certification path:
- ITIL® Foundation
- ITIL® Intermediate (17 credits)
- ITIL® Managing Across the Lifecycle (MALC)
- ITIL® Expert
- ITIL® Master
Career options after doing the course:
- IT service manager
- IT consultant
- IT project manager
- Service delivery manager
- IT operations manager
Why should you take this course from Skillzcafe:
Accredited training provider with expert trainers- Comprehensive course material and exam preparation support
- Interactive learning with real-world examples and case studies
- Flexible training options, including online and classroom-based learning
- Competitive pricing and value for money
FAQs
ITIL® MALC is the final module in the ITIL® certification scheme, which provides a holistic view of the ITIL® framework and helps professionals integrate ITIL® practices to achieve business objectives.
To attend the ITIL® MALC course, you need to have an ITIL® Foundation certification and have completed at least 17 credits from the ITIL® Intermediate modules.
The exam consists of multiple-choice, scenario-based questions. You need to answer a minimum of 7 out of 10 questions correctly to pass the exam.
The ITIL® MALC course typically takes five days to complete, including the certification exam.
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