Overview of Course

The ITIL® Managing Across Lifecycle (MALC) course is the final module in the ITIL® certification scheme. It is a comprehensive program designed to help professionals understand the strategies and methods for implementing and managing IT service management (ITSM) across an organization.

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Course Highlights

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Exam details to pass the course:Comprehensive coverage of the ITIL® framework

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In-depth understanding of IT service management principles

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Practical guidance on implementing ITIL® practices

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Skills You’ll Learn


Integration of ITIL® practices for effective IT service management


Development and implementation of IT service management strategies


Management of IT service lifecycle phases


Application of key ITIL® concepts and principles in a practical setting

Training Options

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1-on-1 Training

USD 1400 / 115000
  • Option Item Access to live online classes
  • Option Item Flexible schedule including weekends
  • Option Item Hands-on exercises with virtual labs
  • Option Item Session recordings and learning courseware included
  • Option Item 24X7 learner support and assistance
  • Option Item Book a free demo before you commit!
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Corporate Training

On Request
  • Option Item Everything in 1-on-1 Training plus
  • Option Item Custom Curriculum
  • Option Item Extended access to virtual labs
  • Option Item Detailed reporting of every candidate
  • Option Item Projects and assessments
  • Option Item Consulting Support
  • Option Item Training aligned to business outcomes
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Course Reviews


  • Managing services and service management
  • The service lifecycle
  • Service value across the different stages of the service lifecycle
  • Other key concepts.

  • Co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communication
  • Stakeholder management and communication
  • The value of good communication and ensuring its flow across the service lifecycle.

  • The integration of service management processes through the service lifecycle
  • The impact of service strategy on other service lifecycle stages
  • The value of a service lifecycle perspective when designing service solutions
  • The inputs and outputs of processes and stages in the service lifecycle
  • The value to business and the interfaces of all processes in the ITIL service lifecycle.

  • Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them
  • How the service design package provides a link between service design, service transition and service operation
  • Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required service lifecycle stages
  • Implementing and improving services, using key sources of information for identifying the need for improvement

  • Governance
  • Organizational structure, skills and competence
  • Service provider types and service strategies.

  • Measuring and demonstrating business value
  • Determining and using metrics
  • Design and development of measurement frameworks and methods
  • Monitoring and control systems
  • Use of event management tools to increase visibility of the infrastructure and IT service delivery.

  • Implementing service management
  • Assessing service management
  • Improving service management
  • Key considerations for the implementation and improvement of both the service management practice and the services themselves
  • Key considerations when planning and implementing service management technologies.
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Target Audience:

  • IT professionals involved in the design, delivery, and management of IT services
  • IT service managers and team leaders
  • IT consultants and service providers
  • Individuals seeking to attain the ITIL® Expert certification
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  • ITIL® Foundation certification
  • Completion of at least 17 credits from the ITIL® Intermediate modules
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Benefits of the course:

  • Acquire advanced knowledge of ITIL® practices and principles
  • Develop a strategic approach to IT service management
  • Enhance your career prospects with ITIL® Expert certification
  • Improve organizational efficiency and effectiveness
  • Gain practical skills to implement ITIL® practices in a real-world setting
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Exam details to pass the course:

  • Exam format: Multiple choice, scenario-based questions
  • Number of questions: 10
  • Pass mark: 70% (7 out of 10)
  • Exam duration: 120 minutes
  • Exam delivery: Online or paper-based
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Certification path:

  • ITIL® Foundation
  • ITIL® Intermediate (17 credits)
  • ITIL® Managing Across the Lifecycle (MALC)
  • ITIL® Expert
  • ITIL® Master


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Career options after doing the course:

  • IT service manager
  • IT consultant
  • IT project manager
  • Service delivery manager
  • IT operations manager

Why should you take this course from Skillzcafe:

Why should you take this course from Skillzcafe:
  • Bullet Icon Accredited training provider with expert trainers
  • Bullet Icon Comprehensive course material and exam preparation support
  • Bullet Icon Interactive learning with real-world examples and case studies
  • Bullet Icon Flexible training options, including online and classroom-based learning
  • Bullet Icon Competitive pricing and value for money


ITIL® MALC is the final module in the ITIL® certification scheme, which provides a holistic view of the ITIL® framework and helps professionals integrate ITIL® practices to achieve business objectives.

To attend the ITIL® MALC course, you need to have an ITIL® Foundation certification and have completed at least 17 credits from the ITIL® Intermediate modules.

The exam consists of multiple-choice, scenario-based questions. You need to answer a minimum of 7 out of 10 questions correctly to pass the exam.

The ITIL® MALC course typically takes five days to complete, including the certification exam.

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