ITIL® OSA (Operational Support and Analysis) Capability Stream is a course designed for IT professionals who want to develop their understanding and skills in managing IT operations. This course provides a comprehensive understanding of ITIL Service Operation practices and enables candidates to apply their knowledge and skills to improve IT operations within an organization.
ITIL OSA Capability Stream is an intermediate-level course that focuses on IT service management practices, processes, and techniques.
The course is designed for IT professionals involved in IT service management, IT operations managers and supervisors, IT service desk managers and supervisors, service delivery managers, IT consultants, and service providers.
The prerequisites are ITIL Foundation certification or equivalent knowledge, two to four years of relevant work experience in IT service management, and completion of an accredited ITIL OSA Capability Stream training course.
The exam is conducted in a multiple-choice format with 8 questions per paper, and 4 marks available per question. The exam duration is 90 minutes, and the passing score is 70% (28 marks out of 40).
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