Overview of Course

This course provides a comprehensive understanding of Oracle Service Contracts, covering topics such as creating and managing contracts, setting up billing and revenue schedules, and handling renewals and amendments.

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Course Highlights

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Comprehensive overview of Oracle Service Contracts

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Hands-on experience with contract creation and management

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Understanding of billing and revenue schedules

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Skills You’ll Learn


Creating and managing service contracts


Setting up billing and revenue schedules


Handling contract renewals and amendments


Understanding Oracle Service Contracts terminology and functionality

Training Options

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1-on-1 Training

On Request
  • Option Item Access to live online classes
  • Option Item Flexible schedule including weekends
  • Option Item Hands-on exercises with virtual labs
  • Option Item Session recordings and learning courseware included
  • Option Item 24X7 learner support and assistance
  • Option Item Book a free demo before you commit!
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Corporate Training

On Request
  • Option Item Everything in 1-on-1 Training plus
  • Option Item Custom Curriculum
  • Option Item Extended access to virtual labs
  • Option Item Detailed reporting of every candidate
  • Option Item Projects and assessments
  • Option Item Consulting Support
  • Option Item Training aligned to business outcomes
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Course Reviews


  • Overview of Oracle Service Contracts
  • Understand key business flows and process in Service Contracts
  • Familiarization with the Service Contracts UI

  • Defining Contract Templates
  • Creating Contract Terms and Clauses
  • Setting up Contract lines, line types and coverage
  • Creating Default and Global Contracts

  • Creating a new contract
  • Understanding contract statuses and lifecycle
  • Modifying and updating contracts
  • Terminating and cancelling contracts

  • Overview of billing and revenue schedules
  • Defining billing and revenue schedules for contracts
  • Setting up event-based and time-based schedules
  • Configuring contract invoices

  • Understanding renewal and amendment processes
  • Setting up renewal and amendment rules
  • Creating renewal and amendment contracts

  • Overview of contract fulfillment process
  • Managing contract deliverables and milestones
  • Tracking contract fulfillment status
  • Managing contract disputes

  • Overview of Service Contracts reporting
  • Creating Service Contracts reports and queries
  • Using Oracle Business Intelligence for reporting and analysis

  • Defining time units of measure
  • Mapping time units of measure to billing cycles

  • Defining and customizing statuses
  • Configuring and managing operations

  • Creating and managing processes
  • Configuring and customizing quality assurance checklists

  • Configuring and managing parties
  • Defining roles and responsibilities
  • Configuring and managing sources

  • Creating and customizing coverage templates
  • Configuring and managing subscription templates

  • Creating and managing items
  • Defining and customizing item attributes

  • Configuring and managing notifications
  • Managing user access and security
  • Configuring and managing integrations

  • Understanding billing and pricing structures
  • Configuring and managing pricing rules

  • Creating and managing contract renewal schedules
  • Configuring and managing contract renewal notifications

  • Defining contract terms
  • Creating and customizing contract templates

  • Configuring and managing profile options
  • Customizing user preferences and settings
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Target Audience:

  • Service Contract Administrators
  • Customer Service Representatives
  • Business Analysts
  • Consultants
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  • Knowledge of Oracle E-Business Suite Navigation
  • Basic understanding of service contracts
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Benefits of the course:

  • In-depth understanding of Oracle Service Contracts
  • Hands-on experience with creating and managing contracts
  • Improved skills in contract renewal and amendment handling
  • Increased job opportunities in contract administration and customer service
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Exam details to pass the course:

  • Course completion certificate
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Certification path:

  • Oracle E-Business Suite R12.1 Oracle Service Contracts Essentials
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Career options:

  • Service Contract Administrator
  • Customer Service Representative
  • Contract Analyst
  • Oracle EBS Consultant

Why should you take this course from Skillzcafe:

Why should you take this course from Skillzcafe:
  • Bullet Icon Expert instructors with industry experience
  • Bullet Icon Hands-on experience with Oracle Service Contracts
  • Bullet Icon Flexible learning options
  • Bullet Icon Course completion certificate


The course duration is 3 days.

Yes, the course is available online.

Please contact us for course fee information.

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