Overview of Course

The ISO 20000 Lead Auditor course is designed to provide the necessary knowledge and skills required to lead and conduct IT Service Management System (SMS) audits. This course is ideal for those who want to gain expertise in auditing and managing IT services as per ISO 20000 standard.

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Course Highlights

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Learn the audit process, including planning, conducting, and reporting

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Gain expertise in auditing IT Service Management System (SMS)

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Understand the roles and responsibilities of an auditor

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Skills You’ll Learn


Understanding of ISO 20000 standard


IT Service Management System (SMS) audit planning, conducting and reporting


Auditing skills and techniques


Communication and leadership skills


Risk assessment and management

Training Options

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1-on-1 Training

USD 1300 / INR 110000
  • Option Item Access to live online classes
  • Option Item Flexible schedule including weekends
  • Option Item Hands-on exercises with virtual labs
  • Option Item Session recordings and learning courseware included
  • Option Item 24X7 learner support and assistance
  • Option Item Book a free demo before you commit!
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Corporate Training

On Request
  • Option Item Everything in 1-on-1 Training plus
  • Option Item Custom Curriculum
  • Option Item Extended access to virtual labs
  • Option Item Detailed reporting of every candidate
  • Option Item Projects and assessments
  • Option Item Consulting Support
  • Option Item Training aligned to business outcomes
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Course Reviews


  • What Is ISO 20000
  • Benefit of ISO/IEC 20000
  • ISO/IEC 20000 – parts

  • Auditor
  • Audit team
  • Guides and observers
  • Lead auditor
  • Audit management
  • Maintaining confidentiality
  • Evidence-based approach
  • Integrity
  • Fair presentation of audit reports

  • Initialise the report
  • Prepare activities
  • Prepare plan
  • Assigning the work to the team
  • Preparing documents
  • Prepare and distribute reports
  • Complete audit
  • Conduct a follow-up

  • Documentation
  • Quality reviews
  • Evaluation of the action plan
  • Surveillance audit
  • The internal auditor management program

  • Exam                                               
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Target Audience:

  • IT professionals who want to gain expertise in auditing and managing IT services as per ISO 20000 standard
  • Quality management professionals
  • Auditors and lead auditors
  • Compliance officers
  • Consultants
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  • Understanding of IT Service Management System and ISO 20000 standard
  • Basic knowledge of auditing principles and techniques



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Benefits of the course:

  • Enhance your knowledge and skills in IT Service Management System auditing
  • Gain expertise in managing and conducting effective audits as per ISO 20000 standard
  • Advance your career opportunities as a lead auditor or consultant
  • Improve your communication and leadership skills


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Exam details to pass the course:

  • Multiple-choice exam
  • 3 hours duration
  • Passing score: 70%
  • Closed book exam
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Certification path:

  • ISO 20000 Lead Auditor certification


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Career options after doing the course:

  • Lead Auditor
  • IT Service Management System Consultant
  • Quality Manager
  • Compliance Officer
  • IT Manager

Why should you take this course from Skillzcafe:

Why should you take this course from Skillzcafe:
  • Bullet Icon Skillzcafe offers comprehensive training that covers the entire audit lifecycle, from planning to reporting.
  • Bullet Icon Our experienced trainers provide practical insights and real-world examples to enhance your learning experience.
  • Bullet Icon Our flexible training options allow you to learn at your own pace and convenience.
  • Bullet Icon Our training is designed to prepare you for the ISO 20000 Lead Auditor certification exam.


ISO 20000 is an international standard that provides guidance on IT Service Management System (SMS).

The passing score for the exam is 70%.

Yes, participants should have a basic understanding of IT Service Management System and auditing principles.

The exam is a multiple-choice format.

The certification is valid for 3 years.

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