40 Hrs
4799+ Enrollments
ISO/IEC 20000 Lead Implementer
This course is designed to provide participants with the knowledge and skills necessary to implement an ITSMS based on the ISO/IEC 20000 standard. Participants will learn how to initiate, plan, implement, monitor, and improve an ITSMS. This course is based on practical exercises, case studies, and discussions that help participants to understand the implementation process.
ISO/IEC 20000 Lead Implementer
Overview of Course
The ISO/IEC 20000 Lead Implementer course is designed to provide you with the knowledge and skills necessary to implement an IT service management system (ITSMS) based on ISO/IEC 20000. This course is ideal for individuals seeking to lead and manage the implementation of an ITSMS in an organization.
Course Highlights
Understand the key concepts & principles of ISO/IEC 20000
Learn how to initiate, plan, implement, monitor & improve an ITSMS
Understand the roles & responsibilities of an ITSMS implementation team
Key Differentiators
Personalized Learning with Custom Curriculum
Training curriculum to meet the unique needs of each individual
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Flexible Schedule & Delivery
Choose between virtual/offline with Weekend options
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Enterprise Grade Data Protection
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Real-world Projects
We work with experts to curate real business scenarios as training projects
Skills You’ll Learn
Implementing an ITSMS based on the ISO/IEC 20000 standard
Conducting a gap analysis and assessing the readiness of an organization for ISO/IEC 20000 certification
Monitoring and improving the effectiveness of an ITSMS
Managing and leading an ITSMS implementation team
Understanding the roles and responsibilities of an ITSMS implementation team
Training Options
1-on-1 Training
Access to live online classes- Flexible schedule including weekends
- Hands-on exercises with virtual labs
- Session recordings and learning courseware included
- 24X7 learner support and assistance
- Book a free demo before you commit!
Corporate Training
- Everything in 1-on-1 Training plus
- Custom Curriculum
- Extended access to virtual labs
- Detailed reporting of every candidate
- Projects and assessments
- Consulting Support
- Training aligned to business outcomes
Unlock Organizational Success through Effective Corporate Training: Enhance Employee Skills and Adaptability- Choose customized training to address specific business challenges and goals, which leads to better outcomes and success.
- Keep employees up-to-date with changing industry trends and advancements.
- Adapt to new technologies & processes and increase efficiency and profitability.
- Improve employee morale, job satisfaction, and retention rates.
- Reduce employee turnovers and associated costs, such as recruitment and onboarding expenses.
- Obtain long-term organizational growth and success.
Course Reviews
Curriculum
- Presentation of the ISO 20000 family of standards and comparison with ITIL V2 and V3
- Fundamental principles of Service Management System
- Preliminary analysis and establishment of the maturity level of an existing SMS
- Writing a business case and a project plan for the implementation of an SMS
- Definition of the scope of an SMS
- Definition of an SMS policy and objectives
- Documentation of the processes and procedures and SLAs
- Budgeting and accounting for IT services
- Change, configuration, release, capacity and availability management
- Service continuity and security management
- Incident and problem management
- Operations management of an SMS
- Controlling and monitoring an SMS
- Development of metrics, performance indicators and dashboards
- ISO 20000 internal audit and management review
- Implementation of a continual improvement program
- Preparing for an ISO 20000 certification audit
- Certification Exam
Meet the instructor and learn about the course content and teaching style.- Make informed decisions about whether to enroll in the course or not.
- Get a perspective with a glimpse of what the learning process entails.
Description
Target Audience:
- IT professionals
- IT service managers
- IT service delivery managers
- IT service support managers
- IT consultants
- Individuals seeking to lead and manage an ITSMS implementation
Prerequisite:
- Basic understanding of IT service management concepts
- Familiarity with ISO/IEC 20000 is recommended but not required
Benefits of the course:
- Gain the knowledge and skills necessary to implement an ITSMS based on ISO/IEC 20000
- Understand the importance of continuous improvement in IT service management
- Develop the skills necessary to manage and lead an ITSMS implementation team
- Improve your career prospects and earning potential
- Receive a globally recognized certification in IT service management
Exam details to pass the course:
- Exam format: Multiple choice
- Number of questions: 40
- Pass mark: 65%
- Exam duration: 90 minutes
- Open book: No
Certification path:
- ISO/IEC 20000 Lead Implementer
Career options after doing the course:
- IT Service Manager
- IT Service Delivery Manager
- IT Service Support Manager
- IT Consultant
- IT Project Manager
Why should you take this course from Skillzcafe:
Skillzcafe is a trusted and recognized training provider with a team of experienced instructors.- Our course material is developed by industry experts and is designed to meet the latest industry standards.
- Our courses are delivered through a flexible and convenient online platform, allowing you to learn at your own pace and on your own schedule.
- We offer a range of support services, including access to instructors and online resources, to help you succeed in your training and certification goals.
- Our courses are affordable and offer excellent value for money.
FAQs
ISO/IEC 20000 is the international standard for IT service management. It provides a framework for the effective delivery of IT services and helps organizations to improve their IT service management practices.
ISO/IEC 20000 certification demonstrates that an organization has implemented an effective IT service management system and is committed to continuous improvement. It can help organizations to improve their IT service delivery, reduce costs, and increase customer satisfaction.
Basic understanding of IT service management concepts is recommended, but not required.
The exam format is multiple choice with 40 questions. The pass mark is 65% and the exam duration is 90 minutes. It is not an open book exam.
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