Overview of Course

The Salesforce ADM 261 Certification Training Course offered by Skillzcafe is designed to help you gain expertise in managing and administering Salesforce applications. This course will prepare you for the Salesforce ADM 261 certification exam and equip you with the skills needed to excel in a career as a Salesforce administrator.

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Course Highlights

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Interactive sessions with expert trainers and industry professionals

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Hands-on experience with Salesforce applications

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Certification exam preparation with mock tests and practice quizzes

Key Differentiators

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    Personalized Learning with Custom Curriculum

    Training curriculum to meet the unique needs of each individual

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    Trusted by over 100+ Fortune 500 Companies

    We help organizations deliver right outcomes by training talent

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    Flexible Schedule & Delivery

    Choose between virtual/offline with Weekend options

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    World Class Learning Infrastructure

    Our learning platform provides leading virtual training labs & instances

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    Enterprise Grade Data Protection

    Security & privacy are an integral part of our training ethos

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    Real-world Projects

    We work with experts to curate real business scenarios as training projects

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Skills You’ll Learn


Understanding of Salesforce applications and data models


Knowledge of Salesforce security and access controls


Data management and data quality skills


Analytics and reporting skills


Ability to manage and administer Salesforce applications

Training Options

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1-on-1 Training

On Request
  • Option Item Access to live online classes
  • Option Item Flexible schedule including weekends
  • Option Item Hands-on exercises with virtual labs
  • Option Item Session recordings and learning courseware included
  • Option Item 24X7 learner support and assistance
  • Option Item Book a free demo before you commit!
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Corporate Training

On Request
  • Option Item Everything in 1-on-1 Training plus
  • Option Item Custom Curriculum
  • Option Item Extended access to virtual labs
  • Option Item Detailed reporting of every candidate
  • Option Item Projects and assessments
  • Option Item Consulting Support
  • Option Item Training aligned to business outcomes
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  • Obtain long-term organizational growth and success.

Course Reviews


  • Create a support process tomeet businessrequirements
  • Extend Salesforce automation to the service and support environment with web-to-case, workflow from case comments, case
  • queues, assignment rules, and escalation rules
  • Understand EntitlementManagement

  • Understand the key concepts of Salesforce Knowledge
  • Complete the features required to deploy Knowledge using article types, data categories and case integration
  • Understand Knowledge CenteredSupport
  • Define use casesforarticle typeworkflow and approval processes

  • Understandthe functionality ofthe SalesforceConsole for Service
  • Assign Service CloudUser licensesto users
  • Create a Service Consoleapp
  • Understand and enable Live Agent in the Console
  • Understand the basics ofCTI
  • Enable and add the Salesforce Open CTI Demo to the Console

  • Understand the use cases, goals, and setup of Communities
  • Enable Communities in a Salesforceorganization
  • Create and customize aCommunity
  • Create a community dashboard
  • Understand and set up Reputation
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  • RedtickMeet the instructor and learn about the course content and teaching style.
  • RedtickMake informed decisions about whether to enroll in the course or not.
  • RedtickGet a perspective with a glimpse of what the learning process entails.
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Inquiry for :


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Target Audience:

  • Salesforce administrators
  • IT professionals seeking to specialize in Salesforce administration
  • Business analysts and consultants working on Salesforce projects
  • Graduates looking for a career in Salesforce administration
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  • Basic understanding of Salesforce applications
  • Knowledge of database concepts and SQL
  • Prior experience in IT or software development
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Benefits of the Course:

  • Hands-on experience with Salesforce applications
  • Preparation for the Salesforce ADM 261 certification exam
  • Improved job prospects and career advancement opportunities
  • In-depth knowledge of Salesforce administration best practices
  • Access to a wide range of learning resources and expert trainers
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Exam Details:

  • Exam Name: Salesforce Certified Administrator Exam (ADM-261)
  • Exam Format: Multiple-choice questions
  • Exam Duration: 105 minutes
  • Exam Fee: $200
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Certification Path:

  • Salesforce Certified Administrator (ADM-201)
  • Salesforce Certified Advanced Administrator (ADM-211)
  • Salesforce Certified Sales Cloud Consultant (CRT-251)
  • Salesforce Certified Service Cloud Consultant (CRT-261)
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Career Options:

  • Salesforce Administrator
  • Salesforce Consultant
  • Salesforce Business Analyst
  • Salesforce Project Manager

Why Should You Take This Course from Skillzcafe:

Why Should You Take This Course from Skillzcafe:
  • Bullet Icon Industry-recognized certification training
  • Bullet Icon Experienced and certified trainers
  • Bullet Icon Interactive learning with real-time projects and case studies
  • Bullet Icon Access to a wide range of learning resources
  • Bullet Icon Flexible training schedules and online support


The course is approximately 16 hours long.

Yes, basic understanding of Salesforce applications is required.

Yes, you will receive a course completion certificate from Skillzcafe.

Yes, you will have lifetime access to the course material and learning resources.

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